Keep the music moving.
Find the right details to send when you need help with live playback, your account, saved stations, Premium features, billing, or account deletion.
When a station will not play
Live stations can change their streams or become temporarily unavailable. Before writing, try another station and refresh Radioverse once. If the problem continues, include:
- the station name;
- the approximate time the problem occurred;
- your browser and device; and
- whether other stations play successfully.
Accounts, saved content, and Premium
For sign-in, favourites, playlists, song identification, or Premium issues, write from or include the email associated with the account and describe what you expected to happen.
Protect your account. Never send a password, authentication code, complete payment-card number, or private checkout or billing link. Radioverse support will not ask for one.
Account deletion
Email support to request account deletion. TritSync will verify account ownership and explain the cancellation and deletion steps that apply. If you have an active subscription, cancel it separately through the billing controls; deleting an account does not cancel the subscription by itself.
Billing and payment information
Radioverse uses Stripe-hosted checkout and subscription-management pages. Stripe handles complete payment-card details; Radioverse does not store them in its application database.